TABLE OF CONTENTS
- Quick Troubleshooting
- 1. Device Does Not Turn ON
- 2. No Air Pressure / Massage Not Starting
- 3. Controller Not Responding
- 4. Timer Not Changing
- 5. Pressure Not Changing
- 6. Device Stops During Use
- 7. Emergency Stop / Deflate
- Charging
- When to Request Support
- Still stuck?
Quick Troubleshooting
| Issue | What to Check |
|---|---|
| Device does not turn ON | Charge via Type-C and press/hold Power for 2 seconds |
| Massage is not starting | Check strap placement, controller connection, mode and pressure setting |
| No air pressure | Recheck the wrap and controller connection, then try another mode |
| Controller not responding | Remove and reconnect the controller, then restart the device |
| Timer not changing | Press the duration button and check the selected timer |
| Pressure not changing | Try Low and High pressure separately |
| Device stops during use | Check battery level/indicator and recharge if required |
| Yellow indicator flashing | Recharge the device and test again |
| Emergency deflate not working | Use the emergency stop/deflate control again after turning the device OFF |
| Charging issue | Check the Type-C cable and use the specified charging setup |
1. Device Does Not Turn ON
Connect the Type-C charging cable.
Allow the device to charge.
Check the indicator.
Press and hold Power for 2 seconds.
Try again after charging.
2. No Air Pressure / Massage Not Starting
Make sure the massager is wrapped correctly.
Secure the Velcro firmly.
Confirm the detachable controller is inserted correctly.
Select Low or High pressure.
Try another massage mode.
3. Controller Not Responding
Remove and reinsert the controller.
Check that it is aligned correctly.
Restart the device.
Test the Power, MODE, timer and pressure controls again.
4. Timer Not Changing
Press the massage-duration button.
Check whether the selected setting is 10 or 20 minutes.
Make sure the device is powered ON.
5. Pressure Not Changing
Press the Low or High pressure button.
Try the other pressure setting.
Test the setting in another massage mode.
Make sure the massager is fitted correctly.
6. Device Stops During Use
Check the battery/indicator status and recharge the device if required.
7. Emergency Stop / Deflate
Turn the device OFF.
Use the emergency stop/deflate control.
Check for the green quick-flashing indicator during emergency venting.
Press the control again to return to normal operation.
Charging
| Item | Specification |
|---|---|
| Port | Type-C |
| Charging Input | 5V / 1000mA |
| First Charge | Approx. 4 hours |
| Regular Charge | Approx. 3 hours |
When to Request Support
Raise a support request when the issue continues after the relevant troubleshooting steps, especially when:
The device still does not power ON.
The massager does not build pressure.
The controller remains unresponsive.
Charging does not work correctly.
The device repeatedly stops during use.
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Contact: +91 9555-245-245
Visit: www.portronics.com
Support Portal: support.portronics.com
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