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Knowledge base
Troubleshooting Guide - Audio Devices (8)
Wireless Speakers (27)
Speaker gets warm during use or charging
Speaker is not turning on
Speaker is not pairing with my phone or laptop
View all 27
Soundbars (15)
Soundbar gets warm during use or charging
Soundbar is not turning on
No sound from the soundbar
View all 15
Wireless Earbuds (16)
Earbuds are not turning ON
Earbuds are not charging
Sound is very low or not clear
View all 16
Muffs M2 (2)
Portronics Muffs M2 Complete Guide
Frequently Asked Questions (FAQs) – Muffs M2 Headphones
Fynix (2)
Portronics Fynix – Complete Product Guide
Portronics Fynix – Frequently Asked Questions (FAQ)
USB Speaker (1)
USB Speaker –Troubleshooting Guide (FAQs)
Wired Earphones (1)
Wired Earphones –Troubleshooting Guide (FAQs)
Voice Recorder (2)
Portronics Vlogmate Neo — Complete Guide
Portronics Vlogmate Neo — Troubleshooting Guide
Troubleshooting Guide - Mobile Accessories (5)
PowerBank (10)
Power bank gets warm during charging or use
Power bank is not charging my device
Power bank turns off automatically while charging a device
View all 10
Wireless Microphone (14)
Microphone gets warm during use or charging
Wireless microphone is not turning on
Microphone is not connecting to the receiver
View all 14
Charger & Cable (8)
Charger gets warm during use
Cable not charging or connecting
Device charging slowly
View all 8
Wireless charger (1)
Portronics Strings – Complete Guide
Mobile Holder (2)
Bike Mobile Holder –Troubleshooting Guide (FAQs)
Car Mobile Holder –Troubleshooting Guide (FAQs)
Troubleshooting Guide – Computer Accessories (31)
USB Hubs (14)
USB Hub Becomes Warm During Use
USB Hub Not Detected by the System
Devices Not Working When Connected to USB Hub
View all 14
Extension-board (8)
Extension Board Becomes Warm During Use
Extension Board Not Powering Connected Devices
Extension Board Switch Not Working
View all 8
Laptop Stand (5)
Laptop Stand Feels Unstable or Wobbly
Laptop Slips from the Stand
Stand Height or Angle Adjustment Not Working
View all 5
Ruffpads (4)
Writing Does Not Erase from the Screen
Screen Appears Dim or Faded
Erase Button Not Responding
View all 4
Laptop table (3)
Laptop Table Feels Unstable or Wobbly
Laptop Table Not Suitable for Laptop Size or Weight
Laptop Table Makes Fan Noise During Use
Bubble Pro (3)
Portronics Bubble Pro Complete Guide
How to connect Bubble Pro using Bluetooth/Dongle ?
Bubble Pro Common Troubleshooting
Bubble (3)
Bubble Complete Guide
How to connect Bubble using Bluetooth/Dongle ?
Bubble Common Troubleshooting
Bubble Dock (3)
Bubble Dock Complete Guide
How to connect Bubble Dock using Bluetooth/Dongle ?
Portronics Bubble Dock – FAQ
Bubble 2.0 (3)
Bubble 2.0 Complete Guide
How to connect Bubble 2.0 using Bluetooth/Dongle ?
Bubble 2.0 Common Issue/Troubleshooting.
Bubble 3.0 (5)
Bubble 3.0 Complete Guide
How to connect Bubble 3.0 using Bluetooth/Dongle ?
How to reset Bubble 3.0 ?
View all 5
Hydra (4)
Hydra 10 Complete Guide
How to connect Hydra 10 using wire?
How to Connect Hydra 10 using Usb Receiver/Bluetooth ?
View all 4
Key 11 Combo (3)
Key 11 Complete Guide
How to connect Key 11 using Bluetooth/Dongle ?
Key 11 Combo Common Troubleshooting
Key 12 Combo (3)
Key 12 Complete Guide
How to connect Key 12 using Bluetooth/Dongle ?
Portronics Key 12 Wireless Keyboard & Mouse Combo – FAQ
Toad One (4)
Toad One Mouse complete Guide
How to connect Toad One using Bluetooth/USB receiver ?
Toad One Not Appearing in Bluetooth List
View all 4
Toad II (4)
Portronics Toad II Complete Guide
How to connect Toad II using Bluetooth/USB receiver ?
Toad II Not Appearing in Bluetooth List !
View all 4
Toad III Plus (4)
Toad III Plus Mouse complete Guide
How to connect Toad III Plus using Bluetooth/USB receiver ?
Toad III Plus Not Appearing in Bluetooth List !
View all 4
Toad IV (4)
Toad IV Mouse complete Guide
How to connect Toad IV using Bluetooth/USB receiver ?
Toad IV Not Appearing in Bluetooth List !
View all 4
Toad 5 (3)
Toad 5 Mouse complete Guide
How to connect Toad 5 using Bluetooth/USB receiver ?
Toad 5 Not Appearing in Bluetooth List !
Toad 6 (4)
Toad 6 Mouse complete Guide
How to connect Toad 6 using Bluetooth/USB receiver ?
Toad 6 Not Appearing in Bluetooth List !
View all 4
Toad 7 (3)
Toad 7 Mouse complete Guide
How to connect Toad 7 using Bluetooth/USB receiver ?
Toad 7 Not Appearing in Bluetooth List !
Toad 8 (2)
Toad 8 Mouse complete Guide
How to connect Toad 8 using Bluetooth/USB receiver ?
Toad 9 (3)
Toad 9 Mouse complete Guide
How to connect Toad 9 using Bluetooth/USB receiver ?
How to reset Toad 9 mouse?
Toad Go (2)
Toad Go Mouse complete Guide
How to connect Toad Go using Bluetooth/USB receiver ?
Toad Ergo 3 (2)
Toad Ergo 3 Mouse complete Guide
How to connect Toad Ergo 3 using Bluetooth/USB receiver ?
Toad Ergo 4 (2)
Toad Ergo 4 Mouse complete Guide
How to connect Toad Ergo 4 using Bluetooth/USB receiver ?
Vader Max (2)
Portronics Vader Max — Wireless Rechargeable Mouse
How to connect Vader Max using Bluetooth/USB receiver ?
Aerolift Solo (1)
Portronics Aerolift Solo – Complete Installation, Usage & Troubleshooting Guide
Aerolift Duo (1)
Portronics Aerolift Duo – Complete Installation, Usage & Troubleshooting Guide
Bubble 4.0 (2)
Bubble 4.0 Complete Guide
Bubble 4.0 Common Issue/Troubleshooting.
Stylus (6)
Mouse Movement Is Not Smooth on Glide
Surface Peeling or Wearing Out
Portronics Glide Stylus complete guide
View all 6
Mouse (2)
Portronics Toad Fold — Complete Guide
Portronics Toad Fold — Troubleshoot Guide
Troubleshooting Guide- Car Accessories (6)
Tyre Inflator (25)
Tyre inflator gets warm during use
Tyre inflator not turning on
Tyre inflator stops during inflation
View all 25
Car Bluetooth (4)
Portronics Tune Car Bluetooth Device – Complete Guide
Tune is not connecting !
Lagging/Power issues in Tune
View all 4
Tune Lite (4)
Portronics Tune Lite — Complete Guide
Tune Lite - Troubleshooting Guide
Lagging/Power issues in Tune Lite
View all 4
Car Vaccum cleaner (13)
Car vacuum cleaner not turning on
Suction power is weak
Vacuum cleaner gets warm during use
View all 13
Car Mobile holder (5)
Car mobile holder not sticking to the dashboard
Mobile holder keeps falling off
Phone slipping from the holder
View all 5
Car Charger (2)
Car Charger –Troubleshooting Guide (FAQs)
Car Inverter –Troubleshooting Guide (FAQs)
Troubleshooting Guide – Smart Gadgets (18)
Ear cleaner (4)
Ear Cleaner Not Powering ON
Ear Cleaner Not Functioning Properly
Ear Cleaner Turns OFF Automatically
View all 4
Air-Blower (6)
Air Blower Becomes Warm During Use
Air Blower Not Powering ON
Air Blower Stops Working During Use
View all 6
Portable Fans (6)
Portable Fan Becomes Warm During Use
Portable Fan Not Powering ON
Fan Speed Is Low or Inconsistent
View all 6
Hair Dryer (6)
Hair Dryer Becomes Warm During Use
Hair Dryer Not Powering ON
Hair Dryer Turns OFF Automatically During Use
View all 6
Humidifiers (4)
Humidifier Becomes Warm During Use
Humidifier Not Powering ON
Water Leakage from Humidifier
View all 4
Rechargeable-Battery (5)
Rechargeable Battery Drains Very Quickly
Rechargeable Battery Gets Warm During Charging
Rechargeable Battery Not Charging
View all 5
Selfie-Stick (3)
Selfie Stick Not Powering ON
Selfie Stick Not Connecting to Phone (Bluetooth Models)
Camera Shutter Button Not Working
Location-Tracker (7)
Location Tracker Not Showing Location
Portronics World Tag Complete Guide
Portronics WorldTag Not connecting/Working
View all 7
Electric Kettle (6)
Electric Kettle Becomes Warm During Use
Electric Kettle Not Powering ON
Electric Kettle Not Heating Water
View all 6
Body Massagers (7)
Body Massager Becomes Warm During Use
Body Massager Not Powering ON
Body Massager Stops Working During Use
View all 7
Flashlight (4)
Flashlight Becomes Warm During Use
Flashlight Not Powering ON
Flashlight Brightness Is Low or Flickering
View all 4
Air X (1)
Portronics Air X – Complete Guide
Meteo (1)
Portronics Meteo-Complete Guide
Desk Clock (1)
Portronics GlowTime – Complete Guide
Dash 7 (1)
Portronics Dash 7 – Complete Guide
Dash 7 AI (1)
Portronics Dash 7 AI Complete Guide
Tourque X (1)
Portronics-Torque X Complete guide
Projector (36)
Projector Gets Warm During Use
Projector Not Powering ON
Projector Turns OFF Automatically
View all 36
Contact Support (2)
Support Channels (2)
How do I contact support?
How to I claim warranty related to my product?
Ticket Updates (2)
Where will I get updates on my support ticket ?
When will I get update on my support tickets ?
Bulk Orders & Gifting (1)
Corporate Gifting (1)
Do you provide corporate gifting solutions?
Product Warranty (3)
Warranty Period (1)
How long is the warranty on Portronics products?
Warranty Claim (4)
How do I claim warranty on my Portronics Product?
Do I need an invoice for warranty claims?
Are physical damages covered under warranty?
View all 4
Warranty Registeration (1)
How do I register my product for warranty?
Shipping & Delivery (1)
Shipping (4)
Do you ship internationally?
What are the shipping charges for Portronics orders?
When will my order be shipped after placing it on the Portronics website?
View all 4
Orders & Payments (2)
Cancel Order (4)
How do I cancel my order?
Can I cancel my order after it has been shipped from the Portronics website?
How long does it take to process a refund after cancellation?
View all 4
Payments (1)
What payment methods are accepted?