Portronics Magma Go — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. No Fragrance Spray
• 2. Spray Output Is Weak
• 3. Diffuser Does Not Turn ON
• 4. Spray Does Not Occur at the Expected Interval
• 5. Diffuser Is Not Spraying
• 6. Ambient Light Does Not Turn ON or OFF
• 7. Liquid Leaks from the Diffuser
• 8. Fragrance Is Not Dispersing Properly
• 9. Diffuser Was Operated Without Liquid
• 10. Diffuser Does Not Work After Cleaning
• Still stuck?

Quick Troubleshooting

1. No Fragrance Spray

1. Check that the tank contains water-based fragrance liquid.
2. Confirm that the cotton swab is inserted fully into the bottle.
3. Check that the unit is closed securely.
4. Make sure the Type-C cable is connected to a compatible 5V/1A power source.
5. Short-press the Power Button to select an active spray mode.
6. Check that the spray outlet is not blocked.

Do not use oil-based fragrance liquids or operate the diffuser without liquid.

2. Spray Output Is Weak

Weak output may indicate that the cotton swab needs cleaning or replacement.

1. Disconnect the Type-C power cable.
2. Open the unit and check the cotton swab.
3. Clean or replace the cotton swab if needed.
4. Make sure it is inserted fully into the bottle.
5. Close the unit securely.
6. Reconnect power and test an active spray mode.

3. Diffuser Does Not Turn ON

1. Check that the Type-C cable is firmly connected to the diffuser.
2. Confirm that the power source provides 5V/1A.
3. Check that the power source is working.
4. Make sure the tank contains water-based fragrance liquid.
5. Short-press the Power Button to select a spray mode.

The diffuser must remain connected to a power source while operating.

4. Spray Does Not Occur at the Expected Interval

Magma Go has four active spray settings:

Short-press the Power Button to cycle through the settings. Check the indicator colour to identify the selected mode:

• Red: Continuous
• Cyan: 3-minute interval
• Green: 10-minute interval
• Blue: 20-minute interval
• Yellow: Spray OFF

5. Diffuser Is Not Spraying

1. Check that Spray OFF has not been selected.
2. Short-press the Power Button to move to an active spray mode.
3. Confirm that there is enough liquid in the tank.
4. Check that the cotton swab is fully inserted.
5. Verify that the unit is connected to power.

6. Ambient Light Does Not Turn ON or OFF

1. Make sure the diffuser is connected to a compatible power source.
2. Press and hold the Power Button to switch the rainbow-gradient ambient light ON or OFF.
3. Do not use a short press for the lighting function; short presses change the spray mode.

7. Liquid Leaks from the Diffuser

1. Disconnect the Type-C power cable.
2. Keep the diffuser upright.
3. Check that the unit is closed securely.
4. Do not overfill the tank.
5. Wipe any spilled liquid from the exterior.
6. Keep liquid away from the Type-C port and electrical connection.
7. Allow the unit and port to dry before reconnecting power.

Do not tilt or invert the diffuser during operation.

8. Fragrance Is Not Dispersing Properly

1. Confirm that the liquid is water-based.
2. Do not use oil-based fragrance liquids.
3. Check that the cotton swab is fully inserted.
4. Clean or replace the cotton swab if needed.
5. Confirm that the selected spray mode is active.

9. Diffuser Was Operated Without Liquid

1. Disconnect the Type-C power cable.
2. Stop operating the unit without liquid.
3. Add a water-based fragrance liquid.
4. Insert the cotton swab fully into the bottle.
5. Close the unit securely.
6. Reconnect power and select an active spray mode.

10. Diffuser Does Not Work After Cleaning

1. Confirm that the power cable is disconnected.
2. Check that the unit is dry.
3. Make sure the cotton swab is correctly inserted.
4. Close the unit securely.
5. Reconnect the Type-C cable to a compatible 5V/1A source.
6. Select an active spray mode.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com