Safety & Usage Guidelines

Is it safe to use the power bank while charging?

It is recommended to avoid charging devices while the power bank itself is charging unless the model explicitly supports pass-through charging.

Can I leave the power bank plugged in overnight?

Occasional overnight charging is acceptable.
However, to maintain battery health, avoid prolonged overcharging regularly.

Can the power bank be used during travel?

Yes, power banks are safe for daily use and travel.

Important:

• Follow airline guidelines for battery capacity limits.

• Do not place damaged or swollen power banks in luggage.

What should I do if the power bank gets wet?

• Immediately disconnect all cables.

• Do not attempt to charge or use the power bank.

• Allow it to dry completely and contact customer support.

Water damage is not covered under warranty.

Can I use any charging cable or adapter?

It is recommended to use certified, good-quality charging cables and adapters.
Low-quality accessories may damage the power bank or connected devices.

What precautions should I take while storing the power bank?

• Store in a cool, dry place.

• Avoid direct sunlight or high temperatures.

• Do not store with sharp or metallic objects.

When should I stop using the power bank permanently?

Stop using the power bank if:

• The casing is cracked or swollen.

• The battery leaks or emits odor.

• The power bank overheats frequently.

Dispose of the product as per local e-waste guidelines.

Issue still not resolved

If troubleshooting does not resolve the issue:

• Refer to the user manual for your specific Portronics power bank model.

• Raise a support request via the Portronics Support Portal for warranty or service assistance.