Portronics Glide Pro – Troubleshooting Guide

TABLE OF CONTENTS

• Issue: Stylus Does Not Power On
• Issue: Bluetooth Pairing Fails
• Issue: Stylus is Connected but Not Writing
• Issue: Palm Rejection Is Not Working
• Issue: Tilt Sensitivity Is Not Working
• Issue: Shortcut Buttons Are Not Working
• Issue: Undo Button Is Not Responding
• Issue: Eraser Button Is Not Working
• Issue: Screenshot Shortcut Is Not Working
• Issue: App Switcher Shortcut Is Not Working
• Issue: Magnetic Attachment Is Weak
• Issue: Battery Drains Quickly
• Issue: Charging Indicator Does Not Turn On
• Issue: LED Battery Indicator Is Not Displaying Correctly
• Issue: Intermittent Writing or Skipping

Issue: Stylus Does Not Power On

Possible Causes

• Battery is completely discharged.
• Charging cable is not connected properly.
• Charging adapter or USB power source is faulty.

Troubleshooting

• Charge the stylus using the supplied USB Type-C cable.
• Charge the stylus for approximately 1 hour until the battery indicator shows sufficient charge.
• Ensure the charging cable is securely connected.
• Try a different USB charging adapter or USB port.
• Press and hold the Power Button to turn on the stylus after charging. 

Issue: Bluetooth Pairing Fails

Possible Causes

• Bluetooth is disabled on the iPad.
• Stylus is already paired with another device.
• Temporary Bluetooth communication issue.

Troubleshooting

• Enable Bluetooth on your iPad.
• Remove the previous Glide Pro pairing from Bluetooth settings.
• Restart Bluetooth on the iPad.
• Restart the stylus and pair it again.
• Select Glide Pro from the available Bluetooth devices. 

Issue: Stylus is Connected but Not Writing

Possible Causes

• Low battery.
• Loose or damaged stylus nib.
• Unsupported iPad model.
• Bluetooth pairing incomplete.

Troubleshooting

• Fully charge the stylus.
• Ensure the nib is properly inserted.
• Replace the nib if it is worn or damaged.
• Reconnect the stylus via Bluetooth.
• Verify that your iPad is listed as a supported model (2018–2026). 

Issue: Palm Rejection Is Not Working

Possible Causes

• Unsupported application.
• Unsupported iPad model.
• Outdated iPadOS version.

Troubleshooting

• Verify that your iPad supports Palm Rejection.
• Update iPadOS to the latest version.
• Test the stylus using Apple Notes or another supported application.
• Reconnect the stylus if required.

Issue: Tilt Sensitivity Is Not Working

Possible Causes

• The application does not support tilt functionality.
• Stylus is not connected properly.

Troubleshooting

• Test the stylus in another drawing application that supports tilt sensitivity.
• Restart the stylus.
• Reconnect via Bluetooth.
• Ensure the application is updated.

Issue: Shortcut Buttons Are Not Working

Possible Causes

• Bluetooth is disconnected.
• Application does not support shortcut buttons.
• iPadOS or iPad model limitation.

Troubleshooting

• Ensure the stylus is connected via Bluetooth.
• Restart the stylus and reconnect.
• Test the buttons in another supported application.
• Update iPadOS to the latest version.

Note: Shortcut button functions may vary depending on the application, iPad model, and iPadOS version.

Issue: Undo Button Is Not Responding

Possible Causes

• Application does not support the Undo shortcut.
• Bluetooth connection interrupted.

Troubleshooting

• Reconnect the stylus via Bluetooth.
• Test the Undo function in Apple Notes or another supported application.
• Restart the application and try again.

Issue: Eraser Button Is Not Working

Possible Causes

• Application does not support Eraser shortcuts.
• Bluetooth communication issue.

Troubleshooting

• Ensure Bluetooth is connected.
• Restart the stylus.
• Reconnect Glide Pro.
• Test the Eraser function in another supported application.

Issue: Screenshot Shortcut Is Not Working

Possible Causes

• iPad model does not support the shortcut.
• Application or iPadOS limitation.

Troubleshooting

• Ensure Bluetooth is connected.
• Verify that your iPad model supports the shortcut.
• Restart the stylus.
• Update iPadOS if available.

Issue: App Switcher Shortcut Is Not Working

Possible Causes

• Bluetooth connection interrupted.
• Unsupported application or iPadOS version.

Troubleshooting

• Reconnect the stylus via Bluetooth.
• Restart the stylus.
• Update iPadOS.
• Test the shortcut in another compatible application.

Issue: Magnetic Attachment Is Weak

Possible Causes

• Unsupported iPad model.
• Incorrect alignment.
• Protective case interfering with magnets.

Troubleshooting

• Align the stylus correctly with the magnetic edge of the iPad.
• Remove any thick protective case.
• Verify that your iPad supports magnetic attachment.

Note: Magnetic attachment functionality may vary depending on the iPad model.

Issue: Battery Drains Quickly

Possible Causes

• Continuous usage.
• Battery not fully charged.
• Stylus left powered on when not in use.

Troubleshooting

• Fully charge the stylus before use.
• Turn off the stylus after use by pressing and holding the Power button.
• Avoid storing the stylus with a completely discharged battery.
• Recharge periodically to maintain battery health.

Issue: Charging Indicator Does Not Turn On

Possible Causes

• Faulty USB Type-C cable.
• USB power source issue.
• Charging port obstruction.

Troubleshooting

• Use another USB Type-C cable or charging adapter.
• Check and clean the charging port.
• Try charging from another USB power source.
• Charge for approximately 1 hour and check the LED battery indicator again. 

Issue: LED Battery Indicator Is Not Displaying Correctly

Possible Causes

• Battery is fully discharged.
• Charging has not started properly.

Troubleshooting

• Disconnect and reconnect the charging cable.
• Charge the stylus for at least 30 minutes.
• Verify the battery level using the LED indicators:
  • 4 LEDs: 75–100%
  • 3 LEDs: 50–75%
  • 2 LEDs: 25–50%
  • 1 LED: Below 25% 

Issue: Intermittent Writing or Skipping

Possible Causes

• Dirty iPad screen.
• Loose or worn stylus nib.
• Low battery.
• Temporary Bluetooth interruption.

Troubleshooting

• Clean the iPad screen.
• Ensure the nib is firmly installed.
• Replace the nib if worn.
• Fully charge the stylus.
• Restart the stylus and reconnect it via Bluetooth.