Portronics Ping U — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Doorbell Not Ringing
• 2. Weak or Inconsistent Signal
• 3. Receiver Has No Power
• 4. Sound Is Too Low
• 5. Ringtone Needs to Be Changed
• 6. Transmitter Not Responding
• Still stuck?

Quick Troubleshooting

1. Doorbell Not Ringing

1. Press the transmitter button.

2. Check that the CR2032 3V battery is installed correctly.

3. Make sure the receiver is connected to a working 5V USB power source.

4. Move the transmitter closer to the receiver and test again.

The transmitter and receiver are pre-paired before delivery.

2. Weak or Inconsistent Signal

1. Reduce the distance between the transmitter and receiver.

2. Remove or reduce metal obstructions and other physical barriers.

3. Test again from a shorter distance.

The wireless range is up to 120 m in open area, so indoor range can be lower depending on surroundings.

3. Receiver Has No Power

1. Check the USB power source.

2. Confirm the receiver is firmly connected.

3. Try another working 5V USB power source if required.

4. Sound Is Too Low

Press the Volume button to increase the sound level.

The doorbell provides 4 volume levels including Mute.

5. Ringtone Needs to Be Changed

Press the Music button repeatedly to browse the available 38 musical chimes. Stop when the preferred ringtone is selected.

6. Transmitter Not Responding

1. Check the CR2032 battery.

2. Confirm the battery is inserted correctly.

3. Press the transmitter button again.

4. Test closer to the receiver.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com

• Support Portal: support.portronics.com