Portronics Zeno Ease — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Massager Does Not Turn On
• 2. Massager Does Not Work While Charging
• 3. Warm / Heating Mode Is Not Working
• 4. Spinning Mode Does Not Change
• 5. Product Turns Off After 10 Minutes
• 6. Product Is Showing a Low-Battery Indicator
• 7. Product Is Not Charging
• 8. Product Gets Noisy
• 9. Battery Does Not Last as Expected
• Still stuck?

Quick Troubleshooting

1. Massager Does Not Turn On

1. Check the battery level.
2. Connect the supplied charging cable.
3. Charge the product using a suitable 5V/1A power source.
4. Disconnect the charger after charging.
5. Press and hold the Power button for up to 5 seconds.
6. Check whether the indicator turns blue.

2. Massager Does Not Work While Charging

This is normal.

The product does not function when it is charging.

1. Disconnect the charging cable.
2. Make sure the product has sufficient charge.
3. Press and hold the Power button for up to 5 seconds.

3. Warm / Heating Mode Is Not Working

1. Make sure the product is turned ON.
2. Press the Heating button once.
3. Check whether the heating function starts.
4. Press the button again to turn heating OFF and then ON again if required.

4. Spinning Mode Does Not Change

1. Make sure the product is powered ON.
2. Press the Rotation button once.
3. Confirm that the wheel movement changes.

The two supported modes are:

• Wheel A clockwise + Wheel B anti-clockwise
• Wheel B clockwise + Wheel A anti-clockwise

5. Product Turns Off After 10 Minutes

This is expected behaviour.

For safety, the Zeno Ease automatically turns off after 10 minutes.

Turn the product ON again if another session is required.

6. Product Is Showing a Low-Battery Indicator

A blue blinking light indicates low battery.

1. Connect the charging cable.
2. Charge the product using a suitable 5V/1A power source.
3. Wait until the product is fully charged.
4. The indicator becomes green and steady when fully charged.

7. Product Is Not Charging

1. Make sure the Type-C cable is fully inserted.
2. Check the charging cable for visible damage.
3. Use a suitable 5V/1A power source.
4. Check the indicator:
   • Red steady: charging
   • Green steady: fully charged
5. Allow approximately 3.5 hours for a full charge.

If the indicator does not change after connecting the charger, try another suitable power source or cable.

8. Product Gets Noisy

1. Make sure the product is being used correctly.
2. Check for any obstruction around the rotating wheels.
3. Stop using the product if there is an unusual grinding, cracking or abnormal mechanical sound.

9. Battery Does Not Last as Expected

The manual states a working time of up to 60 minutes and up to six uses when fully charged.

Actual runtime may vary with use conditions, including the selected functions.

If the runtime has reduced significantly, fully charge the product and test it again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com