Portronics Apollo One Plus — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connected but No Sound
• 4. Cannot Change Modes
• 5. USB Drive Is Not Playing
• 6. TF Card Is Not Playing
• 7. AUX Audio Is Not Working
• 8. Wireless Microphone Is Not Working
• 9. Microphone Volume Is Too Low
• 10. Voice-Changing Function Is Not Working
• 11. RGB Lighting Is Not Changing
• 12. FM Radio Is Not Working Properly
• 13. Speaker Battery Drains Quickly
• 14. Speaker Is Not Charging
• 15. Speaker Gets Hot
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the Type-C charging cable.
2. Charge the speaker before trying again.
3. Disconnect the charging cable and press the Power button.
4. Check the power connection and retry.
5. If the speaker remains unresponsive, try another suitable power source.

2. Bluetooth Is Not Connecting

1. Turn on the Apollo One Plus.
2. Make sure Bluetooth mode is selected.
3. Open Bluetooth settings on the phone or source device.
4. Search for Portronics Apollo One Plus.
5. Select it to connect.
6. Make sure the speaker is not already connected to another device.
7. Keep the source device within approximately 10 metres.
8. Restart Bluetooth and the speaker if required.

3. Bluetooth Connected but No Sound

1. Confirm the speaker is selected as the audio output.
2. Increase the speaker volume.
3. Increase the source-device volume.
4. Check that the source device is not muted.
5. Confirm the speaker is in Bluetooth mode.
6. Restart playback.

4. Cannot Change Modes

Press the M / Mode button once to cycle through:

• Bluetooth
• AUX
• USB
• TF

Select the correct mode for your connected source.

5. USB Drive Is Not Playing

1. Remove and reconnect the USB flash drive.
2. Select USB mode using the M / Mode button.
3. Make sure the drive is supported and has compatible audio files.
4. Try another USB drive if available.
5. Restart the speaker and test again.

The supported memory capacity is up to 32GB.

6. TF Card Is Not Playing

1. Remove and reinsert the TF/microSD card.
2. Select TF mode.
3. Confirm the card is supported and contains compatible audio files.
4. Try another card if available.
5. Restart the speaker and test again.

7. AUX Audio Is Not Working

1. Connect the supplied audio cable securely.
2. Select AUX mode using the M / Mode button.
3. Start playback on the external source.
4. Increase the volume on both devices.
5. Test another cable/source if available.

8. Wireless Microphone Is Not Working

1. Switch on the wireless microphone.
2. Make sure the microphone has sufficient battery charge.
3. Check the microphone volume.
4. Keep the microphone within the operating range of the speaker.
5. Restart the microphone and speaker.
6. Retry the karaoke function.

9. Microphone Volume Is Too Low

1. Increase the microphone volume using the microphone controls.
2. Confirm the microphone is not muted.
3. Move closer to the speaker if required.
4. Reduce competing background noise.

10. Voice-Changing Function Is Not Working

1. Make sure the wireless microphone is powered ON.
2. Confirm the microphone is connected to the speaker.
3. Use the voice-changing control on the microphone.
4. Increase microphone volume if required.
5. Restart the microphone and try again.

11. RGB Lighting Is Not Changing

1. Make sure the speaker is powered ON.
2. Use the lighting control to change the LED effect.
3. Press and hold the relevant lighting/M button where required.
4. Restart the speaker if the light controls remain unresponsive.

12. FM Radio Is Not Working Properly

1. Select the FM mode.
2. Check that the antenna/environment allows suitable radio reception.
3. Change location if reception is weak.
4. Tune through available FM channels again.

The FM tuner operates from 87.5 to 108.0MHz.

13. Speaker Battery Drains Quickly

The speaker provides up to 4 hours of playtime under suitable conditions.

Actual runtime may vary depending on:

• Volume level
• RGB lighting
• Wireless microphone use
• Bluetooth activity
• Playback source

Fully charge the speaker and test again at a moderate volume.

14. Speaker Is Not Charging

1. Check the Type-C cable connection.
2. Check the charging source.
3. Inspect the cable for damage.
4. Try another suitable Type-C charging setup.
5. Allow sufficient time for charging before testing playback again.

15. Speaker Gets Hot

1. Stop using the speaker temporarily.
2. Move it away from direct heat or sunlight.
3. Ensure the ventilation area is not obstructed.
4. Allow it to cool before using it again.
5. Contact support if unusual heating continues.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com