Portronics Tornado Pro — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Device Does Not Turn On
• 2. Airflow Is Weak
• 3. Device Has a Short Runtime
• 4. Device Is Not Charging
• 5. Indicator Is Not Behaving Normally
• 6. LED Light Is Not Working
• 7. Nozzle Does Not Fit
• 8. Device Is Overheating
• 9. Device Makes Abnormal Noise or Smell
• 10. Airflow Stops Suddenly
• 11. Device Is Not Safe to Use
• Before Raising a Support Request
• Still stuck?

Quick Troubleshooting

1. Device Does Not Turn On

1. Connect the charging cable.
2. Use a suitable 5V/2A power source.
3. Charge the device.
4. Press the Power Button.
5. Check whether the display turns on.
6. Retry after a full charge if necessary.

2. Airflow Is Weak

1. Check the battery level.
2. Recharge if needed.
3. Inspect the nozzle for blockage.
4. Clean any blockage.
5. Make sure the air inlet and outlet are not blocked.
6. Increase the speed if more airflow is required.

3. Device Has a Short Runtime

The rated runtime is:

• Low: up to 60 minutes
• Medium: up to 25 minutes
• High: up to 15 minutes

Higher speeds use more power. Use Low or Medium when longer operation is required.

4. Device Is Not Charging

1. Connect the USB-A end to a 5V/2A power adapter.
2. Connect the Type-C end to the device.
3. Confirm the indicator is slowly blinking.
4. Check the cable for damage.
5. Try another suitable power source.
6. Allow about 3 hours for charging.

5. Indicator Is Not Behaving Normally

6. LED Light Is Not Working

1. Press the LED Light Button.
2. Make sure the device is powered on.
3. Press again to toggle the light.

7. Nozzle Does Not Fit

1. Remove the nozzle.
2. Align it with the device slot.
3. Insert it firmly in the correct direction.
4. Do not force the nozzle if it does not align correctly.
5. Try another supplied nozzle if appropriate.

8. Device Is Overheating

1. Stop using the Tornado Pro.
2. Move it away from heat and direct sunlight.
3. Check that the air inlet and outlet are unobstructed.
4. Let the device cool.
5. Use a lower speed when restarting.

9. Device Makes Abnormal Noise or Smell

Stop using the device immediately if it:

• Makes an unusual noise.
• Produces an unusual smell.
• Becomes excessively hot.
• Has fan blades that do not rotate normally.

Do not attempt to disassemble the device.

10. Airflow Stops Suddenly

1. Check the battery level.
2. Look for a low-battery indication.
3. Check the nozzle and outlet for blockage.
4. Make sure the air inlet is unobstructed.
5. Allow the device to cool if it has been running at high speed.

11. Device Is Not Safe to Use

Do not continue using the Tornado Pro if the charging cable is damaged or abnormally hot, the device has been dropped and behaves abnormally, the housing is damaged, or there is excessive heat, unusual noise or smell.

Before Raising a Support Request

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com