Portronics Harmonics Klip 6 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Headset Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Headset Does Not Reconnect to the Phone
• 4. No Sound or Poor Audio Quality
• 5. Calls Are Not Working
• 6. Voice Assistant Does Not Activate
• 7. Headset Is Not Charging
• 8. Low-Battery Alert
• 9. Headset Will Not Enter Pairing Mode
• 10. Reset the Headset
• 11. Retractable Wire Is Stuck
• 12. Headset Will Not Power Off
• Still stuck?

Quick Troubleshooting

1. Headset Does Not Turn On

1. Connect the USB Type-C charging cable.
2. Check the cable and power source.
3. Allow the headset to charge.
4. Press and hold the MFB to turn it on.
5. Check whether the LED flashes blue.

2. Bluetooth Is Not Connecting

1. Press and hold the MFB for about 6 seconds until the red and blue LEDs flash alternately.
2. Open Bluetooth settings on your phone.
3. Search for Harmonics Klip 6.
4. Select the headset to pair.
5. Turn off Bluetooth on other nearby devices if they cause interference.
6. Keep the phone within approximately 10 metres.

3. Headset Does Not Reconnect to the Phone

1. Make sure the headset is powered on.
2. Turn Bluetooth on on the phone.
3. Select Harmonics Klip 6 from the saved device list.
4. If it does not connect, re-enter pairing mode by holding the MFB for about 6 seconds.
5. Pair again.

4. No Sound or Poor Audio Quality

1. Check that the headset is connected to the correct phone.
2. Increase the headset and phone volume.
3. Keep the phone within the 10-metre effective range.
4. Reduce obstacles between the phone and headset.
5. Disconnect and reconnect Bluetooth if the issue remains.

5. Calls Are Not Working

1. Confirm the headset is connected through Bluetooth.
2. Press the MFB once to answer or end a call.
3. Press and hold the MFB for about 2 seconds to reject an incoming call.
4. Press the MFB twice to redial the last number.
5. Check that call audio is routed through the headset.

6. Voice Assistant Does Not Activate

1. Confirm the headset is connected to the phone.
2. Make sure the phone's voice assistant is enabled.
3. Press and hold the MFB for about 2 seconds.
4. Try again after reconnecting Bluetooth.

7. Headset Is Not Charging

1. Connect the supplied USB Type-C cable securely.
2. Use a suitable, quality-certified USB power source.
3. Check the cable and port for visible damage.
4. Observe the LED:
   • Red light: charging
   • Steady blue light: charging complete
5. Allow approximately 1.5 hours for charging.

Do not use the headset while it is charging.

8. Low-Battery Alert

The manual indicates low battery when the red LED flashes every 5 seconds.

1. Connect the Type-C charging cable.
2. Allow the headset to charge.
3. Wait until charging is complete before extended use.

9. Headset Will Not Enter Pairing Mode

1. Turn the headset off.
2. Press and hold the MFB for about 6 seconds.
3. Check for alternating red and blue LED flashes.
4. If pairing mode does not start, reset the headset and retry.
5. Turn off other nearby Bluetooth devices if interference is suspected.

10. Reset the Headset

1. Make sure the headset is powered off.
2. Press and hold the MFB until the headset powers on and then powers off again.
3. Check for two red LED flashes.
4. Remove the old headset entry from the phone's Bluetooth list.
5. Pair Harmonics Klip 6 again.

11. Retractable Wire Is Stuck

1. Do not pull or force the wire.
2. Check whether the wire is twisted or caught.
3. Use the Retract button as intended.
4. If the wire remains stuck, stop using the retraction mechanism and contact support.

12. Headset Will Not Power Off

Press and hold the MFB for about 4 seconds.

If it remains on, perform the reset procedure and try again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com