Portronics Fynix — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
  • LED Check
• 3. Bluetooth Connected but No Sound
• 4. Speaker Turns Off Automatically
• 5. Previous or Next Track Is Not Working
• 6. Hands-Free Calling Is Not Working
• 7. TWS Pairing Is Not Working
• 8. TWS Connection Is Lost
• 9. USB-C Audio Is Not Working on PC/Mac
• 10. Speaker Volume Drops Automatically
• 11. Speaker Is Not Charging
  • Charging LED
• 12. Low-Battery Alert
• 13. LED Indicator Is Not What You Expect
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the supplied Type-C charging cable.
2. Connect it to a suitable power source.
3. Allow the speaker to activate from deep sleep mode.
4. Press and hold the Power button for 3 seconds.
5. Try the speaker again.

2. Bluetooth Is Not Connecting

1. Turn on the Fynix.
2. Open Bluetooth settings on your phone or source device.
3. Search for Portronics Fynix.
4. Select the speaker to pair.
5. Keep the source device within the speaker's Bluetooth range.
6. Turn Bluetooth off and on again if required.
7. Restart the speaker and retry pairing.

LED Check

• Blue blinking: pairing mode
• Solid blue: connected
• Solid blue: normal working mode

3. Bluetooth Connected but No Sound

1. Confirm Fynix is selected as the active audio output.
2. Increase the speaker volume using +.
3. Increase the source-device volume.
4. Press Play/Pause to restart playback.
5. Check whether the speaker was automatically placed into another mode.

4. Speaker Turns Off Automatically

The speaker can automatically power off after approximately 20 minutes of inactivity when it is not being used.

1. Turn the speaker on again.
2. Reconnect Bluetooth.
3. Start playback or continue using the speaker.

5. Previous or Next Track Is Not Working

Use the controls correctly:

• Next track: press and hold +.
• Previous track: press and hold −.
• Volume: use the corresponding volume controls.

6. Hands-Free Calling Is Not Working

1. Confirm the Fynix is connected to the phone through Bluetooth.
2. Check that call audio is routed through the speaker.
3. Make sure the built-in microphone is not blocked.
4. Keep the phone within Bluetooth range.
5. Disconnect and reconnect Bluetooth if necessary.

7. TWS Pairing Is Not Working

1. Make sure both speakers are Fynix units.
2. Turn on both speakers.
3. Press the TWS button on both speakers simultaneously.
4. Wait for the TWS indicators to show pairing.
5. Connect the master speaker to your phone.
6. Restart both speakers and repeat the process if required.

Important: TWS pairing is only guaranteed to work reliably between two Fynix units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

8. TWS Connection Is Lost

1. Keep both speakers close together.
2. Check the battery level of both speakers.
3. Disconnect TWS and repeat the pairing process.
4. Connect the phone only after the speakers have completed TWS pairing.
5. Restart both speakers if the connection does not recover.

9. USB-C Audio Is Not Working on PC/Mac

1. Use a USB-C cable that supports data/audio transfer.
2. Connect the speaker to the computer.
3. Check the computer's sound output settings.
4. Select Fynix as the playback device.
5. Disconnect and reconnect the USB-C cable if the speaker is not detected.

10. Speaker Volume Drops Automatically

When the battery is low, the speaker may reduce its volume automatically.

1. Connect the Type-C charging cable.
2. Charge the speaker.
3. Test playback again after charging.

11. Speaker Is Not Charging

1. Check the Type-C cable connection.
2. Use a suitable charging source up to 5V/2A.
3. Check the cable for visible damage.
4. Try another suitable power source or cable.
5. Allow approximately 3 hours for charging.

Charging LED

• Orange blinking: charging
• Green steady: fully charged

12. Low-Battery Alert

If the speaker announces or indicates low battery:

1. Stop extended playback if possible.
2. Connect the Type-C charging cable.
3. Recharge the speaker before continued use.

13. LED Indicator Is Not What You Expect

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com