Portronics Lumistick 2 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Bluetooth Remote Does Not Connect
• 2. Remote Indicator Keeps Flashing
• 3. Remote Automatically Switches OFF
• 4. Remote Does Not Take Photos on an Android Phone
• 5. Phone Is Loose in the Phone Mount
• 6. Detachable Phone Mount Does Not Come Off
• 7. Quadripod Does Not Stay Open or Feels Unstable
• 8. Balancing Handle Does Not Stay in Position
• 9. Telescopic Rod Is Difficult to Extend or Retract
• 10. Remote Battery Needs Replacement
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Bluetooth Remote Does Not Connect

1. Turn ON Bluetooth on your phone.
2. Push the remote's Power Key upwards to turn it ON.
3. Check that the remote indicator light flashes.
4. Open the phone's Bluetooth settings.
5. Search for Lumistick 2.
6. Select Lumistick 2 to pair.
7. The indicator light should turn OFF after successful pairing.

2. Remote Indicator Keeps Flashing

A flashing indicator means the remote is in its pairing state.

1. Confirm that Bluetooth is enabled on the phone.
2. Keep the remote switched ON.
3. Search for Lumistick 2 in the Bluetooth device list.
4. Select the device name.
5. Wait for pairing to complete.
6. Confirm that the indicator light turns OFF.

3. Remote Automatically Switches OFF

The remote automatically switches OFF when it remains unused for 5 minutes.

1. Push the Power Key down to turn the remote OFF.
2. Push the Power Key up again to turn it ON.
3. If required, reconnect it to the phone through Bluetooth.

After first-time pairing, the remote should automatically reconnect to the previously paired phone when switched ON and Bluetooth is enabled.

4. Remote Does Not Take Photos on an Android Phone

The camera's volume-key setting may prevent the remote from operating correctly.

1. Open the Camera application's settings.
2. Find Volume Key Function.
3. Change the setting to Shooting.
4. Return to the camera screen.
5. Confirm that Lumistick 2 is connected through Bluetooth.
6. Press the remote's capture button to test.

5. Phone Is Loose in the Phone Mount

1. Remove the phone from the mount.
2. Adjust the clamp to suit the phone width.
3. Place the phone back into the holder.
4. Check that the phone is held securely before moving or extending the stick.

The clamping range is 65–95mm.

6. Detachable Phone Mount Does Not Come Off

1. Remove the phone from the mount.
2. Turn the phone holder to the vertical-screen position.
3. Lift the phone mount upwards to remove it.
4. Do not force it while it is in another position.

7. Quadripod Does Not Stay Open or Feels Unstable

1. Check that all four legs are spread properly.
2. Turn the quadripod adjustment knob to the right to set the required spread angle.
3. Tighten the knob after the adjustment.
4. Place the stand on a stable, level surface.
5. Check that the legs do not move before mounting or releasing the phone.

8. Balancing Handle Does Not Stay in Position

1. Unlock the balancing handle.
2. Rotate it horizontally to the required position, up to 360°.
3. Lock the handle again.
4. Check that it is secured before taking photos or videos.

9. Telescopic Rod Is Difficult to Extend or Retract

1. Remove the phone from the mount.
2. Hold the stick firmly.
3. Extend or retract the aluminium-alloy rod gently.
4. Do not pull, twist or apply excessive force.
5. Stop if any section appears damaged or jammed.

The extended length is 1800mm.

10. Remote Battery Needs Replacement

The remote uses a replaceable CR2032 battery.

1. Check the remote battery if it does not power ON or connect.
2. Replace it with a compatible CR2032 cell.
3. Ensure the battery is installed in the correct orientation.
4. Re-pair the remote with the phone if required.

Do not expose the battery to direct sunlight, fire or excessive heat. Keep button batteries away from children and dispose of used batteries safely.

Important Safety Reminders

• Secure the phone before extending or moving the selfie stick.
• Tighten the quadripod knob after adjusting the leg spread.
• Lock the balancing handle before shooting.
• Do not apply excessive force to the phone mount or telescopic rod.
• Keep the CR2032 battery away from children, fire and excessive heat.
• Dispose of used batteries responsibly.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com