Portronics Lumistick Pro — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Bluetooth Remote Does Not Turn ON
• 2. Bluetooth Remote Does Not Connect to the Phone
• 3. Remote Indicator Keeps Flashing
• 4. Remote Fails to Connect Even After Pairing Attempts
• 5. Remote Connects but Does Not Take Photos on Android
• 6. Remote Does Not Start or Stop Video Recording
• 7. Remote Enters Sleep Mode
• 8. Remote Automatically Shuts Down
• 9. Remote Does Not Reconnect Automatically
• 10. Remote Battery or Charging Issue
• Still stuck?

Quick Troubleshooting

1. Bluetooth Remote Does Not Turn ON

1. Press and hold the camera button for 3 seconds.
2. Check whether the indicator light flashes.
3. A flashing indicator means the remote has entered search / pairing mode.
4. If the remote does not respond, charge it using a compatible 5V / 1A power source.

2. Bluetooth Remote Does Not Connect to the Phone

1. Enable Bluetooth on your phone.
2. Press and hold the remote camera button for 3 seconds.
3. Open the phone's Bluetooth settings.
4. Search for selfie.
5. Select the device to connect.
6. The indicator light should turn OFF after successful pairing.

3. Remote Indicator Keeps Flashing

A flashing blue indicator means the remote is searching for a phone or waiting for pairing to complete.

1. Ensure Bluetooth is enabled on the phone.
2. Search for the device name selfie.
3. Select it from the Bluetooth list.
4. Wait for the connection to complete.
5. Confirm that the blue indicator turns OFF.

4. Remote Fails to Connect Even After Pairing Attempts

Follow the recovery sequence:

1. Enable Bluetooth on the phone and clear previous paired-device entries if necessary.
2. Power OFF and restart the phone.
3. Power OFF and restart the Bluetooth remote.
4. Re-enable Bluetooth on the phone.
5. Hold the remote camera button for 3 seconds to enter pairing mode.
6. Search for selfie and select it.
7. If the phone displays “Connecting”, press the remote button continuously and quickly as described in the product instructions until the connection is established.

The first pairing must be completed manually. Future connections should happen automatically when Bluetooth is enabled.

5. Remote Connects but Does Not Take Photos on Android

The Android camera's volume-key function may be set to Zoom or Focus instead of Shutter.

1. Open the Camera app.
2. Enter the photo-taking interface.
3. Swipe left or open the Camera settings.
4. Find Volume Key Function.
5. Select Shutter.
6. Do not select Zoom or Focus.
7. Return to the camera screen and test the remote.

The settings path may vary by phone model.

6. Remote Does Not Start or Stop Video Recording

1. Connect the remote to the phone through Bluetooth.
2. Open the phone's Camera app or another camera app.
3. Switch to Video mode.
4. Press the remote button once to start recording.
5. Press it again to stop recording.

Important: The remote's video control works with mobile camera apps. It does not support video recording in live-streaming apps.

7. Remote Enters Sleep Mode

When connected to the phone, the remote enters sleep mode after approximately 10 minutes without activity.

1. Press the remote's photo button to wake it.
2. Allow it to reconnect to the previously paired phone.
3. Check that the indicator light turns OFF after reconnection.

If no further activity occurs for another approximately 10 minutes after entering sleep, the remote shuts down.

8. Remote Automatically Shuts Down

• When it is ON but disconnected and inactive, it shuts down after approximately 5 minutes.
• When connected but inactive, it enters sleep mode after approximately 10 minutes.
• If there is no activity for another approximately 10 minutes after sleep mode, it shuts down.

Switch it ON again by holding the camera button for 3 seconds.

9. Remote Does Not Reconnect Automatically

1. Check that Bluetooth is enabled on the phone.
2. Switch ON the remote.
3. If it has entered sleep mode, press the photo button.
4. Wait for the phone to reconnect.
5. If it does not reconnect, clear the old pairing and repeat the Bluetooth pairing steps.

10. Remote Battery or Charging Issue

The remote uses the following charging specifications:

Charging indicators:

Use a compatible 5V / 1A power source. Disconnect the remote after the red light turns OFF.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com