If the touch controls or buttons on your earbuds are not responding, please follow these steps:
Make sure your fingers are clean and dry, as moisture or dirt can affect touch sensitivity.
Check the companion app (if available) to ensure touch controls are enabled and not turned off.
Restart your phone and re-pair the earbuds.
Perform a reset of the earbuds as per the reset instructions.
If the issue continues after resetting, please contact customer support for further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article