Portronics Toofan Nano — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Fan Does Not Turn ON
• 2. Fan Does Not Turn OFF
• 3. Fan Does Not Change Speed
• 4. Fan Stops During Operation
• 5. Fan Does Not Charge
• 6. Display Does Not Show Battery or Fan Status
• 7. Runtime Is Shorter Than Expected
• 8. Fan Shows Signs of Overheating, Swelling or Unusual Smell
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Fan Does Not Turn ON

1. Check whether the battery is depleted.
2. Connect the provided Type-C cable to the fan.
3. Connect the cable to a suitable 5V power adapter.
4. Allow the fan to charge.
5. Disconnect the cable and press and hold the Power / Control Button for approximately 2 seconds.

Do not use the fan while charging, for optimal battery health.

2. Fan Does Not Turn OFF

The fan uses a long press for power control.

1. Locate the Power / Control Button.
2. Press and hold it for approximately 2 seconds.
3. Confirm that the fan switches OFF.

A short press cycles through the speed levels; it is not the normal power-on / power-off action.

3. Fan Does Not Change Speed

After the fan is switched ON, use a short press to cycle through the speeds.

If you need to switch the fan OFF directly, press and hold the button for approximately 2 seconds.

4. Fan Stops During Operation

The battery may be low.

1. Switch OFF the fan.
2. Connect the Type-C charging cable.
3. Use a suitable 5V power adapter.
4. Allow the fan to charge.
5. Disconnect the charging cable before using the fan again.

5. Fan Does Not Charge

1. Check that the Type-C cable is securely connected to the fan.
2. Check the connection at the power adapter.
3. Use a suitable 5V power adapter.
4. Try another compatible power outlet.
5. Allow approximately 6–8 hours for charging.

Do not use the fan while charging, for optimal battery health.

6. Display Does Not Show Battery or Fan Status

1. Press and hold the Power / Control Button for 2 seconds to switch ON the fan.
2. Check whether the display shows the battery or fan setting.
3. If the fan does not respond, charge it using the Type-C cable and a 5V power adapter.
4. Disconnect the cable and check the display again.

The display is intended to show battery status and fan settings.

7. Runtime Is Shorter Than Expected

The working time is approximately 3–11 hours. Runtime varies according to the selected speed and usage conditions.

• Use a lower speed when longer runtime is required.
• Higher speed settings may reduce the available operating time.
• Charge the fan fully before extended use.

8. Fan Shows Signs of Overheating, Swelling or Unusual Smell

1. Stop using the fan immediately.
2. Switch it OFF if it is safe to do so.
3. Disconnect the charging cable if connected.
4. Do not open, puncture or disassemble the device.
5. Contact Portronics Support for further assistance.

Important Safety Reminders

• Do not use in wet environments or expose the fan to water.
• Avoid dropping or subjecting the fan to strong impact.
• Do not disassemble or modify the product.
• Keep away from fire and high temperatures.
• Stop using if the fan overheats, swells or produces an unusual smell.
• Keep out of reach of children below 7 years.
• Do not use the fan while charging, for optimal battery health.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com